This agreement sets the terms of service between the Host/Hostess and Luxe Spa by Michelle. To secure your booking, a non-refundable deposit is required. We want to ensure your experience is nothing short of amazing, so please review the following details carefully:
Guest Count & Final Confirmation
To provide the best possible service, we ask that you provide the final guest count—including any add-ons—no later than 5-7 days before your event. This allows us to prepare and schedule the appropriate number of staff to make your party truly exceptional.
Arrival & Punctuality
We kindly request that all guests arrive at least 15 minutes before the scheduled start time. This helps us begin services on time and ensure everything runs smoothly. Please note, guests arriving more than 10 minutes late may not receive all of their spa services, as our time is dedicated to your group.
Special Requests & Accommodations
Please inform us of any special needs or requests well in advance, so we can make the necessary arrangements to provide the best experience for your group.
Cancellation Policy & Deposit
A deposit is required to secure your booking. If your party is canceled within 24 hours of booking, the deposit will be refunded. However, after 24 hours, the deposit becomes non-refundable. To cancel your party, please email a cancellation request to luxe@luxebymichelle.com.
Spa Services
Spa services will begin promptly at the scheduled party start time. All services are performed in rotation to ensure each guest enjoys their treatments fully. Please note that late arrivals may result in reduced service to keep the schedule on track.
Food & Beverages
If your party package includes food and beverages, Luxe Spa will provide the indicated items—such as pizza, drinks, water, and all necessary paper goods. If you wish to make additional food requests, these must be coordinated with us at least 2 days in advance and will incur additional fees. The host is welcome to bring cake or cupcakes for the celebration; however, no other outside food or beverages are permitted unless for specific dietary needs (e.g., allergies).
Deposit & Payment Policy:
A non-refundable deposit of 20% (minimum $200) is required at the time of booking. Please note that all party deposits are non-refundable.
Payment Methods Accepted:
Venmo, Credit Card, Cash, or Check*
(*A 4% fee and applicable taxes apply to credit card payments. Tax is collected on all payments, including cash.)
Gratuity for our Luxe Party Team Members is appreciated and may be provided at your discretion.
We will reach out 3 days before your event to confirm all the details. If you have any questions in the meantime, feel free to email us at luxe@luxebymichelle.com
Our goal is to ensure your child and friends have an unforgettable and enjoyable spa party. We can’t wait to host your Luxe Spa Celebration!
Thank You for Choosing Luxe Spa We are dedicated to creating an unforgettable experience for you and your guests. Your adherence to our policies helps us provide a seamless and enjoyable celebration for everyone involved.
Luxe Spa
2248 Victory Blvd
Staten Island, NY 10314